AI native communications for automotive

AI native communications for automotive

AI native communications for automotive

Uobo is building the communication layer for automotive: agents that work for dealerships and service centres, coordinate their teams, act on what each business already knows, and work for drivers across 85,000+ dealerships.

Uobo is building the communication layer for automotive: agents that work for dealerships and service centres, coordinate their teams, act on what each business already knows, and work for drivers across 85,000+ dealerships.

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Customer communications

For dealerships and service centres

01

Team communications

Across staff and departments

02

Autonomous follow-through

From each business’s own history

03

Personal Car agent

For drivers across North America

04

A highway interchange at night, seen from above, with light trails from traffic

Uobo at a glance · Live in Canada, US and Europe

100,000+

calls handled

85,000+

dealerships read

83%

resolved without a human

48 hours

to go live, no integration

2026

TELUS Business Catalyst Award

A highway interchange at night, seen from above, with light trails from traffic

Uobo at a glance · Live in Canada, US and Europe

100,000+

calls handled

85,000+

dealerships read

83%

resolved without a human

48 hours

to go live, no integration

2026

TELUS Business Catalyst Award

Mission

Our mission is to give every driver a straight answer, and every automotive team the time to do its best work.

Our mission is to give every driver a straight answer, and every automotive team the time to do its best work.

Our mission is to give every driver a straight answer, and every automotive team the time to do its best work.

The automotive industry runs on conversations it can’t keep track of.

The automotive industry runs on conversations it can’t keep track of.

The automotive industry runs on conversations it can’t keep track of.

In Uobo’s field research, between a quarter and a third of all calls to a dealership or service centre arrive when no one can physically answer: the store is closed, or every line is already taken. At one franchise dealership, half of those calls came during business hours, with another customer already on the line.

In Uobo’s field research, between a quarter and a third of all calls to a dealership or service centre arrive when no one can physically answer: the store is closed, or every line is already taken. At one franchise dealership, half of those calls came during business hours, with another customer already on the line.

Figure 1

When the calls arrive

Fewer to more calls

Store closed

6am

6am

8am

8am

10am

10am

12pm

12pm

2pm

2pm

4pm

4pm

6pm

6pm

Mon

Mon

21

21

48

48

54

54

43

43

50

50

40

40

9

9

Tue

Tue

18

18

37

37

30

30

23

23

28

28

28

28

13

13

Wed

Wed

24

24

43

43

49

49

23

23

34

34

30

30

12

12

Thu

Thu

10

10

25

25

34

34

19

19

58

58

38

38

18

18

Fri

Fri

21

21

27

27

30

30

43

43

46

46

33

33

11

11

Sat

Sat

2

2

33

33

41

41

32

32

26

26

17

17

4

4

Sun

Sun

1

1

0

0

3

3

3

3

6

6

6

6

0

0

37% of this store’s calls arrived when answering was physically impossible: closed, on a weekend or holiday, or with another call already live.

What we do

One communication layer, from the driver to the service bay.

One communication layer, from the driver to the service bay.

One communication layer, from the driver to the service bay.

Uobo takes the calls, the outreach and the everyday follow-up that keep customers moving, so the team can stay with the customers in front of them. All of it runs inside the phones, texts, inboxes and CRMs teams already use.

Uobo takes the calls, the outreach and the everyday follow-up that keep customers moving, so the team can stay with the customers in front of them. All of it runs inside the phones, texts, inboxes and CRMs teams already use.

01

Customer communications

Customer communications

Customer communications

AI agents that answer every call, text and email for dealerships and service centres, diagnose the need, and resolve it or route it with full context.

AI agents that answer every call, text and email for dealerships and service centres, diagnose the need, and resolve it or route it with full context.

Illustration

Live call · Service line · 3 lines busy

Tue 11:24 am

Caller

My brakes are grinding. Can I bring the car in Thursday morning?

Uobo

Let me see.. 8:00 is open. Is this for the 2019 RAV4 I see on file?

Caller

That’s the one. I can drop it off before work.

Phone

Where the call lands

Email

now

Uobo to Dana, service advisor

Sam R. booked Thu 8:00. 2019 RAV4, grinding brakes, dropping off before work. Has an early appointment and needs a shuttle.

SERVICE SCHEDULE

now

Thu 8:00 · Sam R. · 2019 RAV4

Brake inspection. Added by Uobo with the call summary attached.

Email & Text

now

Uobo to Sam R.

You’re booked for Thursday at 8:00. Reply here if anything changes.

02

Team communications

Team communications

Team communications

An AI native walkie-talkie for every department: staff ask once and Uobo reaches the right person, remembers the customer and the vehicle, and follows through until the request is answered.

An AI native walkie-talkie for every department: staff ask once and Uobo reaches the right person, remembers the customer and the vehicle, and follows through until the request is answered.

Illustration

10:02 · Amanda, front desk, by call

“I’ve got a customer up front asking about her alignment. Can you check with the bay?”

“I’ve got a customer up front asking about her alignment. Can you check with the bay?”

“I’ve got a customer up front asking about her alignment. Can you check with the bay?”

8 minutes

8 minutes

from the ask to an answer, without anyone leaving the counter.

What Uobo did

10:02

Called Dave in bay 3. No answer.

10:02

Left a voicemail, then texted him.

10:05

No reply, so it followed up.

10:10

Dave: “5 more minutes, finishing torque specs.”

10:10

Told Amanda.

03

Autonomous follow-through

Autonomous follow-through

Autonomous follow-through

Agents that mine each business’s own history and act on it: orphan leads, owed follow-ups and ripe opportunities.

Agents that mine each business’s own history and act on it: orphan leads, owed follow-ups and ripe opportunities.

Illustration

Follow-through: four customers re-engaged today

From Uobo to the sales and service managers · 4:05 pm

Phone & Text

Found

Customer

What the agent did

Outcome

Orphan lead

Jordan K.

Quote from May never followed up. Sent today’s price on the same trim.

Replied

Owed follow-up

Priya S.

Promised a call when her part arrived. Confirmed it is in and booked the install.

Booked

Ripe opportunity

Chris L.

Lease ends in 60 days. Reached out with renewal and trade options.

Appointment set

Ripe opportunity

Dana W.

Declined front brakes at the last visit. Offered a time this week.

Booked

04

Personal Car Agent

Personal Car Agent

Personal Car Agent

One of a kind personal agent shoppers across North America use to find cars, research, compare and verify across 85,000+ dealerships.

One of a kind personal agent shoppers across North America use to find cars, research, compare and verify across 85,000+ dealerships.

For drivers →

Illustration

Uobo · Text

Need a used SUV under $25k. Family of four, lots of highway driving.

Three strong fits near you: a 2021 RAV4 Hybrid, a 2020 CX-5 and a 2021 CR-V. I skipped two cheaper ones. One has a salvage title, the other is $3,000 over market.

The RAV4 looks good. Is it still there?

Clean history, one owner, priced fair for the market. I’ve asked the dealer to confirm it’s available.

Where a driver’s agent meets a dealership, Uobo finds, matches, and reaches out to dealers.

Where a driver’s agent meets a dealership, Uobo finds, matches, and reaches out to dealers.

Where a driver’s agent meets a dealership, Uobo finds, matches, and reaches out to dealers.

The driver’s agent stays neutral: no retailer can buy a better answer.

The driver’s agent stays neutral: no retailer can buy a better answer.

A dealership lot full of vehicles, seen from directly above

Results

In the field, captured opportunity ran 14 to 50 times the cost of Uobo.

In the field, captured opportunity ran 14 to 50 times the cost of Uobo.

In the field, captured opportunity ran 14 to 50 times the cost of Uobo.

Confirmed vehicle sales alone covered the cost 3.7 times in six weeks, before a single service order was counted.

Confirmed vehicle sales alone covered the cost 3.7 times in six weeks, before a single service order was counted.

Deployment

Period

What Uobo delivered

Return

Franchise dealership

Franchise dealership

30 days

Monthly opportunity recovered through the phone line. Phone buyers closed at 42%, the highest-closing source in the store.

Monthly opportunity recovered through the phone line. Phone buyers closed at 42%, the highest-closing source in the store.

50x

50x

50x

Franchise dealership

Franchise dealership

6 weeks

Captured service opportunity. Confirmed vehicle sales returned 3.7x on their own.

Captured service opportunity. Confirmed vehicle sales returned 3.7x on their own.

21x

21x

21x

Independent service centre

Independent service centre

6 months

Captured service opportunity. Calls that arrived when the store could not have answered returned 5.4x on their own.

Captured service opportunity. Calls that arrived when the store could not have answered returned 5.4x on their own.

14x

14x

14x

Method: captured opportunity counts booked appointments at an 85% show rate and quotes at a 25% close, on each store’s own average repair order. Confirmed sales are as reported by the store. Returns are measured against Uobo’s monthly cost for the same period.

Put Uobo on the phone line and the team gets its day back.

Put Uobo on the phone line and the team gets its day back.

Put Uobo on the phone line and the team gets its day back.

Live in 48 hours. No integration, no new phone system, nothing new to learn.

Live in 48 hours. No integration, no new phone system, nothing new to learn.

Book a demo

Hear the agent

Research

What automotive phone lines actually carry.

What automotive phone lines actually carry.

What automotive phone lines actually carry.

Findings from thousands of real customer conversations at dealerships and service centres, every call diagnosed and labelled. Names removed.

Findings from thousands of real customer conversations at dealerships and service centres, every call diagnosed and labelled. Names removed.

91%

91%

of service appointment conversations were completed on the call, with no staff involved.

Franchise dealership, 200 days

72%

72%

of missed callers were reached by the store first, up from 38% before Uobo.

Franchise dealership, the store’s own phone data

$174

$174

is what the average call is worth in captured opportunity, from $125 to $222 depending on the repair order.

Measured on real calls at a $625 average repair order

87%

87%

of calls leave a person with something to do. About 1 in 8 is finished on the call.

From 2,200 labelled calls

By business type

Results for OEMs, dealer groups, franchise dealerships and service centres.

Results for OEMs, dealer groups, franchise dealerships and service centres.

See the results →

Tool

Every Call Counts: what calls at automotive businesses reveal

Every Call Counts: what calls at automotive businesses reveal

Learn more→

Questions

What dealership leaders ask before they start.

What dealership leaders ask before they start.

What dealership leaders ask before they start.

What is Uobo?

What is Uobo?

Uobo is an AI native communications company for automotive. Its agents answer every call, text and email for dealerships and service centres, diagnose what each customer needs, and resolve it or route it to the right person with full context.

Uobo is an AI native communications company for automotive. Its agents answer every call, text and email for dealerships and service centres, diagnose what each customer needs, and resolve it or route it to the right person with full context.

Is Uobo only for after-hours calls?

Is Uobo only for after-hours calls?

No. Most of the work happens during business hours, when every line is busy and advisors are with customers. At one franchise dealership, half of the calls no one could have answered came in during business hours, with another customer already on the line. Uobo answers those in real time, alongside the team.

No. Most of the work happens during business hours, when every line is busy and advisors are with customers. At one franchise dealership, half of the calls no one could have answered came in during business hours, with another customer already on the line. Uobo answers those in real time, alongside the team.

Does Uobo replace a BDC or service advisors?

Does Uobo replace a BDC or service advisors?

No. Uobo takes the calls, follow-ups and internal requests that pull people away from customers, and hands anything that needs a person to the right one with the call, the customer and the vehicle attached.

No. Uobo takes the calls, follow-ups and internal requests that pull people away from customers, and hands anything that needs a person to the right one with the call, the customer and the vehicle attached.

How much of a dealership’s call volume can Uobo resolve without a person?

How much of a dealership’s call volume can Uobo resolve without a person?

83% of calls are resolved end to end without a human. The rest are transferred warm, with a summary, to the person who can finish the job.

83% of calls are resolved end to end without a human. The rest are transferred warm, with a summary, to the person who can finish the job.

How long does it take to go live, and does it need a DMS or CRM integration?

How long does it take to go live, and does it need a DMS or CRM integration?

Uobo goes live in 48 hours with no integration and no new phone system. Calls are logged to the CRM the store already uses, and staff keep working in the phones, texts and inboxes they already have.

Uobo goes live in 48 hours with no integration and no new phone system. Calls are logged to the CRM the store already uses, and staff keep working in the phones, texts and inboxes they already have.

Can managers control what the agents say?

Can managers control what the agents say?

Yes. Managers update their agents by message, the way they would brief an employee: a new promotion, changed hours, a model to push this month. Callers who ask for someone by name are routed to that person.

Yes. Managers update their agents by message, the way they would brief an employee: a new promotion, changed hours, a model to push this month. Callers who ask for someone by name are routed to that person.

What happens when a caller asks for a specific person?

What happens when a caller asks for a specific person?

Uobo learns the team by name. When that person is free, the caller is connected live. When they are not, a detailed message reaches them by text, and Uobo follows up until the request is answered.

Uobo learns the team by name. When that person is free, the caller is connected live. When they are not, a detailed message reaches them by text, and Uobo follows up until the request is answered.

How does Uobo work across a dealer group?

How does Uobo work across a dealer group?

Each rooftop gets agents that learn its own staff, hours, inventory and processes. Every call is diagnosed and graded the same way at every store, so a group can hold all of its rooftops to one standard and compare them on one measure.

Each rooftop gets agents that learn its own staff, hours, inventory and processes. Every call is diagnosed and graded the same way at every store, so a group can hold all of its rooftops to one standard and compare them on one measure.

Will customers know they are speaking with AI, and does it matter?

Will customers know they are speaking with AI, and does it matter?

Over 200 days of calls at a franchise dealership, 4% of callers asked whether they were speaking with an AI, and nearly nine in ten of them continued the call. Call quality at night and on weekends matched business hours.

Over 200 days of calls at a franchise dealership, 4% of callers asked whether they were speaking with an AI, and nearly nine in ten of them continued the call. Call quality at night and on weekends matched business hours.

How is the return measured?

How is the return measured?

Each store receives reporting built from its own call recordings: customers captured, appointments, sales conversations and opportunity, with every assumption stated next to the number.

Each store receives reporting built from its own call recordings: customers captured, appointments, sales conversations and opportunity, with every assumption stated next to the number.

How is customer data protected?

How is customer data protected?

Uobo is SOC 2 ready, operates under PIPEDA in Canada and GDPR in Europe, and encrypts customer data.

Uobo is SOC 2 ready, operates under PIPEDA in Canada and GDPR in Europe, and encrypts customer data.

A technician working under a vehicle in a service bay

The best conversations in automotive should be between people.

The best conversations in automotive should be between people.

The best conversations in automotive should be between people.

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Navigation

AI-native Communication for Automotive

ROI Calculator in 60 seconds

Free car tools

Get Started Free

Blog

Social media

Linkedin

Instagram

© 2026 – Uobo

LLM guide: https://uobo.ca/llms.txt

Sitemap

llms.tx

Privacy Policy

Sitemap

llms.tx

Privacy Policy