Research
Across every business
of calls leave a person with something to do. About 1 in 8 is finished on the call.
From 2,200 labelled calls
of calls need action the moment they arrive: stranded drivers, same-day jobs, unhappy customers.
From 2,200 labelled calls
of callers ask for a specific person by name. Among returning customers it is about 4 in 10.
From 2,200 labelled calls
of captured opportunity in the average call, from $125 to $222 depending on the repair order.
Measured on real calls at a $625 average repair order
OEMs
of a dealership’s calls were recall inquiries: manufacturer-paid work, captured with vehicle details.
Franchise dealership, 200 days
out of 5 in call quality at night and on weekends, the same as during business hours. It rose from 3.95 to 4.5 as the system learned the store.
Franchise dealership, every call graded
of service appointment conversations were completed on the call, with no staff involved.
Franchise dealership, 200 days
Dealer groups
of missed callers were reached by the store first, up from 38% before Uobo.
The store’s own phone data
Dead-end calls fell by more than half in the first six weeks.
Franchise dealership, 6 weeks
of calls arrived after hours. Every one was answered.
Franchise dealership, 6 weeks
Return on cost · 6 weeks
Franchise dealerships
of calls arrived when no one could have answered. At peak, six callers were speaking with Uobo at once.
Franchise dealership, 200 days
close rate for buyers who came through the phone, the highest-closing source in the store.
Franchise dealership, 30 days
of calls at one dealership were about a car already in the shop, each one pulling an advisor from the counter.
From 2,200 labelled calls
Return on cost · 30 days
Service centres
of calls arrived when answering was physically impossible: closed, on a weekend or holiday, or with another call already live.
Independent service centre, 6 months
of callers were captured by name, vehicle and need, ready for the shop to act on.
Independent service centre, 6 months
of calls were commercial and fleet inquiries, demand a network can now see and measure.
Independent service centre, 5 months
Return on cost · 6 months
About the data
All calls are real customer calls anonymized with names removed. Wrong numbers, misdials, empty hang-ups and test calls are excluded. Each call is read and labelled for its main reason, urgency, whether a specific person was requested and what action followed, so treat percentages as close estimates.
Captured opportunity counts booked appointments at an 85% show rate and quotes at a 25% close, on each store’s own average repair order. Confirmed sales are as reported by the store. Returns are measured against Uobo’s monthly cost for the same period. Captured opportunity is not banked revenue.
Uobo goes live in 48 hours with no integration.